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What happens if I lose my passphrase?

You can request a passphrase reset on the login form in the desktop client or on app.crypho.com/login.

If you have previously created a recovery key, using this will allow you to retain your contacts, groups and shared content.

If you do not have a recovery key, you will be able to reset your passphrase as long as you have access to your two-factor authentication codes.

When you reset your passphrase this way, new encryption keys will be generated, and you will lose access to your existing messages, files, contacts and groups. Your contacts will be informed that you have re-set your passphrase and your keys.

You can read more about how to reset your passphrase on our page about passphrase recovery