Where can I get the 2-factor authentication code?
In addition to the passphrase, you also need a time based security code for Crypho’s two-factor authentication. The two-factor authentication ensures that even if someone gets hold of your passphrase, they still cannot access your account. In addition to something you know (your passphrase) you also need something you have (usually your phone or your computer).
There are several ways of generating the security code:
The security code can be generated on your phone from the Crypho mobile app.
The security code can be sent you your phone as a notification, as long as you have the Crypho app installed and linked. To do this, click the “send code via App” button on the login form.
The security code can be sent you by SMS/Text message. To do this, click the “send code via SMS” button. An SMS with a six digit security code should arrive in seconds.
The security code can be generated on your phone from one of many available authenticator apps supporting TOTP, for example Google Authenticator.
If you have previously created a recovery key, you can use it to gain access to your account.
The mobile app can generate the authentication code on its own. Once you have linked your account to your phone, there is no need to enter the code.
The security code is valid for 60 seconds. If you wait too long, you will have to request a new code.
If you have none of the options above available, you will effectively be locked out of your account. The only option left is to delete your account and re-register.