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Where can I get the 2-factor authentication code?

In addition to the passphrase, you also need a time based security code for Crypho’s two-factor authentication. The two-factor authentication ensures that even if someone gets hold of your passphrase, they still cannot access your account. In addition to something you know (your passphrase) you also need something you have (usually your phone or your computer).

There are several ways of generating the security code:

The mobile app can generate the authentication code on its own. Once you have linked your account to your phone, there is no need to enter the code. The security code is valid for 60 seconds. If you wait too long, you will have to request a new code.

If you have none of the options above available, you will effectively be locked out of your account. The only option left is to delete your account and re-register.